Shipping policy

Shipping Policy

Shipping Area

Elvara Veylora currently ships only to the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or APO, FPO or DPO military addresses. International shipping is not available.

Shipping Cost

Free standard shipping is provided on all eligible orders shipped within our service area. Any optional expedited service introduced in the future will be shown separately at checkout before payment.

Processing Time

Orders are normally processed within 1–3 business days. Business days are Monday through Friday, excluding U.S. federal holidays.

The daily order cutoff is 5:00 PM Central Time. Orders placed after the cutoff are considered received on the following business day. Orders placed during weekends or holidays begin processing on the next business day.

Processing time is separate from carrier transit time. During high-volume periods, processing may require additional time.

Transit and Estimated Delivery

Standard carrier transit is normally 3–5 business days after shipment. The estimated total time from order placement to delivery is therefore 4–8 business days.

Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier disruptions, incorrect addresses and events outside our reasonable control may cause delays.

Carriers

Orders are shipped using USPS or UPS. The carrier is selected based on the destination, package and available service.

P.O. Boxes

We can ship to valid P.O. Box addresses using USPS only. UPS delivery is not available for P.O. Boxes. Customers must provide a complete and accurate P.O. Box address during checkout.

Tracking

After an order ships, a confirmation email containing tracking information will be sent to the email address provided at checkout. Tracking may take up to 48 hours to become active after the shipping confirmation is issued.

Address Changes

Review your shipping address carefully before submitting an order. To request a correction, email support@elvaraveylora.com before fulfillment begins. We cannot guarantee that an address can be changed after processing has started or after the parcel has shipped.

Customers are responsible for additional shipping costs caused by an incomplete or incorrect address, except when the error was made by us.

Lost, Missing or Stolen Packages

If tracking shows no movement or you believe a parcel has been lost, email support@elvaraveylora.com with your order number. We will review the shipment and, where appropriate, open an investigation with the carrier. Replacement or refund eligibility is determined after available carrier information and the circumstances are reviewed.

If tracking shows “delivered” but the parcel cannot be located, check the delivery area, household members and neighbors and contact the carrier. Then contact us for further assistance. We are not responsible for theft occurring after documented delivery, except where applicable law provides otherwise.

Separate Shipments

Items in one order may occasionally ship separately. If this happens, available tracking information will be provided for each shipment at no additional standard shipping charge.