Refund policy

Return and Refund Policy

We want you to feel confident when shopping with Elvara Veylora. This Return and Refund Policy explains when and how merchandise may be returned.

30-Day Return Window

You may request a return within 30 calendar days after your order is delivered. To start a return, email support@elvaraveylora.com before sending the item back. Include your order number, the item you wish to return, and the reason for the return.

If your return is accepted, we will provide return instructions and the applicable return address. Items returned without prior authorization may be refused or experience processing delays.

Return Eligibility

To qualify for a return, merchandise must be:

Unworn, unwashed, unaltered and unused;
Free from stains, odors, makeup, deodorant, pet hair and other signs of wear;
In its original condition with all original tags attached;
Returned with the original packaging where reasonably possible; and
Accompanied by the order number or other proof of purchase.

We reserve the right to deny a return or reduce a refund when an item does not meet these conditions, except where prohibited by law.

Non-Returnable Items

The following items cannot be returned:

Gift cards;
Personalized, customized or made-to-order merchandise;
Merchandise marked “Final Sale” before purchase;
Items that have been worn, washed, altered or damaged after delivery; and
Items returned without their original tags.

If we later offer intimate apparel, bodysuits or swimwear, additional hygiene restrictions may be stated on the relevant product page.

Return Shipping

For standard returns, including returns based on fit, color preference or change of mind, the customer is responsible for purchasing and paying for return shipping. We recommend using a trackable shipping service and keeping the shipping receipt. Elvara Veylora is not responsible for return parcels lost or damaged before they reach us.

We do not charge a restocking fee. Because standard outbound shipping is free, there is normally no original standard shipping charge to refund. Any optional or expedited shipping charge, if offered, is non-refundable unless the return results from our error or applicable law requires otherwise.

Damaged, Defective or Incorrect Items

Inspect your order promptly after delivery. If an item arrives damaged, defective or different from what you ordered, email support@elvaraveylora.com within 7 calendar days after delivery. Include your order number and clear photographs of the item and packaging.

When we confirm that an item was damaged, defective or sent incorrectly, Elvara Veylora will cover reasonable return shipping and offer an appropriate replacement or refund.

Refunds

After the returned item is received and inspected, we will notify you whether the refund was approved. Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the credit to your account.

If more than 10 business days have passed since we approved your refund, contact support@elvaraveylora.com.

Exchanges

We do not currently process direct exchanges. To obtain another size, color or product, return the original eligible item and place a new order.

Order Cancellations

You may request cancellation within 12 hours after placing an order, provided fulfillment has not begun. Email support@elvaraveylora.com immediately with your order number. Cancellation requests are not guaranteed. If cancellation is approved, the refund will be submitted to the original payment method within 5–10 business days.