Frequently Asked Questions

Where does Elvara Veylora ship?

We ship to the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses or international destinations.

How much does shipping cost?

Standard shipping is free on all eligible orders within our shipping area.

When will my order arrive?

Orders are normally processed within 1–3 business days. Standard transit usually takes another 3–5 business days, making the estimated total delivery time 4–8 business days. Delivery dates are estimates rather than guarantees.

Which carriers do you use?

We use USPS and UPS.

Do you ship to P.O. Boxes?

Yes. P.O. Box orders are shipped using USPS only.

How can I track my order?

We will send a shipping confirmation email with tracking information after your order ships. Tracking may take up to 48 hours to activate.

Can I change my shipping address?

Email support@elvaraveylora.com as soon as possible. Address changes are only possible before fulfillment and cannot be guaranteed after processing begins.

Can I cancel my order?

You may request cancellation within 12 hours after ordering if fulfillment has not started. Contact us immediately with your order number. Cancellation requests are not guaranteed.

What is your return window?

Eligible merchandise may be returned within 30 calendar days after delivery. Contact us for authorization before mailing a return.

Do you offer exchanges?

We do not currently process direct exchanges. Return the eligible original item and place a new order for the preferred size or style.

Who pays for return shipping?

Customers pay return shipping for standard returns. If we confirm that an item arrived damaged, defective or incorrect, we will cover reasonable return shipping.

Do you charge a restocking fee?

No.

When will I receive my refund?

Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank may require additional posting time.

What if my item arrives damaged or incorrect?

Email support@elvaraveylora.com within 7 calendar days after delivery. Include your order number and clear photographs of the item and packaging.

How should I choose a size?

Use the size guide displayed on the applicable product page and compare its garment measurements with a similar item you own. Product-page measurements take priority because different designs may fit differently.

How can I contact customer service?

Email support@elvaraveylora.com. Customer service is available Monday–Friday, 9:00 AM–5:00 PM Central Time, excluding federal holidays. We normally respond within 1–2 business days.