Privacy policy

Privacy Policy

This Privacy Policy describes how Elvara Veylora, operated by Oculus Couture LLC, collects, uses, discloses and protects personal information when you visit our website, create an account, place an order, contact us or otherwise use our services.

Information We Collect

Depending on how you interact with the store, we may collect:

Contact information, including your name, email address, telephone number, billing address and shipping address;
Order and transaction information, including products purchased, order history, returns and payment status;
Account information, such as login credentials and saved preferences;
Payment information processed by our payment providers. We generally do not directly store full payment-card numbers;
Customer-service communications, reviews, survey responses and information you choose to provide;
Device and usage information, including IP address, browser, device type, pages viewed, referring URLs and interactions with the store; and
Cookie, advertising and analytics identifiers.

How We Use Information

We may use personal information to:

Process payments, fulfill orders and provide tracking information;
Manage returns, refunds, cancellations and customer accounts;
Communicate with you about orders, services and customer-support requests;
Detect fraud, abuse, security threats and prohibited activity;
Maintain, personalize and improve the store;
Measure store performance and understand customer activity;
Send marketing communications when permitted by law and according to your preferences;
Comply with legal, tax, accounting and regulatory obligations; and
Establish, exercise or defend legal claims.

How We Disclose Information

We may disclose personal information to service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfillment providers, analytics providers, advertising partners, customer-support providers and professional advisers. We may also disclose information when required by law, in connection with a corporate transaction, or to protect the rights, safety and security of our customers, business or others.

We do not disclose personal information to unrelated third parties for their own purposes except as described in this policy, at your direction, or with your consent. Certain analytics or advertising activities may be considered “selling,” “sharing” or targeted advertising under some U.S. state privacy laws.

Shopify and Payment Processing

Our store is hosted by Shopify. Shopify processes information necessary to provide the storefront, checkout and related commerce services. Payment providers process payment information under their own privacy notices and security practices.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, understand store usage, prevent fraud and, when enabled, support advertising. Details and available controls are described in our Cookie Policy.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message. Even if you opt out of marketing, we may still send transactional communications concerning orders, accounts, security or policy changes.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, enforcing agreements and complying with law. Retention periods vary depending on the type of information and applicable requirements.

Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices and Rights

Depending on where you live, you may have rights to request access to, correction of or deletion of personal information; obtain a portable copy; restrict or object to certain processing; or opt out of certain targeted advertising, selling or sharing. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law and may be required to provide proof of authorization.

To submit a privacy request, email support@elvaraveylora.com. You may appeal a refusal of a qualifying privacy request by replying to our decision and stating that you wish to appeal.

Children’s Privacy

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy and security practices are governed by their own policies, and we are not responsible for those practices.